Balcour

Warranty claims & returns

Warranty claims and returns at Balcour

At Balcour, all products come with a 2-year warranty - including Pressurebox and Motion Grip Socks. Below you can read what to do if an item is faulty or doesn't work properly, or if you have changed your mind.

Faulty item or a problem with your product?

If your item is faulty, doesn't work properly or has another defect, please contact us first before doing anything else.

👉 We will then send you our warranty claim form and help you through the process.

To handle your claim quickly, we need the following:

  • A short description of the fault (how and when it happened)

  • Photos and/or a video that clearly show the problem

  • Your order number and email address

We will then look at your case and get back to you within 2-3 working days.
A justified warranty claim is of course free - we cover all costs.

Changed your mind? Ordinary returns

You can return your order within 30 days of receiving it. Register your return in our return portal, or contact us at info@balcour.co and let us know that you would like to return your item.
Return shipping is paid by you.

Once your return is registered, you will receive instructions on how to send the item back. Your statutory 14-day right of withdrawal is not affected - read more in our refund policy.

Return conditions

  • Items must be returned no later than 30 days after you receive them

  • The item must be unused and in its original packaging

  • Pack the item securely so it isn't damaged in transit

Once we have received your return, the amount is refunded to your original payment method - usually within 7-10 working days.

Frequently asked questions

Where can I find my order number?
→ In your order confirmation email or on the outside of your parcel.

Can I exchange an item?
→ We don't offer direct exchanges. Simply return the item you don't want and place a new order.

What condition should the item be in when I return it?
→ The item must not be used, damaged or dirty. Original tags and packaging must be intact.

💡 Tip: Treat the item as you would in a shop if you want a full refund.

Any questions?

You are always welcome to contact us at info@balcour.co or via the chat on our website - we are happy to help.